Tech Support FAQs

Please review our LA_ITGuide for an overview of all system requirements, whitelist and additional needed information.

Answer:

Currently, Learning Ally members can access their audiobooks by downloading our free Learning Ally Audiobooks application for PC/Mac/Chromebooks, Apple mobile devices and Android mobile devices.

Note: Learning Ally no longer supports a Chrome extension. Chromebook users can select our Google Play option instead.

Users also have the option to use our web app to access their audio books.

Learning Ally audiobooks can also be played on a variety of authorized DAISY Devices – a type of player designed especially for audiobooks, including those manufactured by Humanware and PLEXTALK.

Answer:

No, Learning Ally audiobooks are not currently compatible with Kindle E-readers or Fire tablets. Please view our system requirements for more information on device compatibility.

Answer: Parent resetting a child’s username or password:

Log into www.LearningAlly.org with your parent log in information
Click Family Bookshelf
Click Edit Info/Change Password
Type the new username
Type the new password
Click Save

Teacher resetting a student’s username or password

Reset a password

Log in to www.LearningAlly.org
Click Manage Students
Click the student’s name
Click Reset Password

Reset a username

Log in to www.LearningAlly.org
Click Manage Students
Click the student’s name
Click Edit
Type the new username in the Learning Ally Username field
Click Save Changes

Answer:

To retrieve your account username:

• Visit Forgot Username
• Provide your email associated with the account
• An email will be sent to you with your username

To reset your account password:

• Visit Forgot Password
• Provide your username
• Provide the email associated with the account
• An email will be sent to you with a link to reset your password

If you are still unable to retrieve this information please call Customer Care at 1-800-221-4792 to have your password reset.

Answer:

Reading without internet access is simple. Just download any books from the bookshelf before going offline. Remember to stay logged into your account to make sure you have access to the books at all times. To make sure that this works, test your book offline before leaving any available internet connection.

Answer:

The Learning Ally Audiobooks app is compatible with the following operating systems, Windows 10 and higher with 64-bit processor, Mac OS X 10.15 and higher 64-bit processor, Chrome OS 43 and higher. Please view our LA_ITGuide for more information on device compatibility.

Answer:

Visit this Authorize DAISY PLAYER (UAK) User Authorization Key page and select your device from the drop down menu. Input your device’s serial number to generate the UAK.

For help authorizing your device, contact Customer Care by phone at 1-800-221-4792.

Answer:

Child username & password:

1. Log into LearningAlly.org with your parent login information
2. On your Dashboard, to the right of your child’s bookshelf please view the section Manage Child
3. Select Edit Child
4. Your child’s username will be displayed and can be edited here.
5. For security reasons we do not allow passwords to be displayed, but they can be updated from this field as well if you don’t remember it.

Student Username and Passwords:

1. Log in to LearningAlly.org Select Manage Students
2. Select the student’s name
3. Select Edit Student
4. The student username and password can be reset here

Answer:

The Learning Ally App is compatible on all iOS 11.0 and higher devices except for Apple Watches.

Answer:

Resetting the password for an adult or parent membership:

1. 1. 1. Log in to www.learningally.org with your username & password:
      2. Click your name in the top right corner
      3. Click My Account
      4. Click Change Password
      5. Type your Current Password
      6. Type your New Password
      7. Click Save Changes

Resetting the password for an educator online account:

1. 1. Log in to www.learningally.org with your username & password:
   2. Click your name in the top right corner
   3. Click Account Settings
   4. Click Edit Account
   5. Type your New Password

Answer:

Yes, Learning Ally Link is compatible with VoiceOver for iOS. Learn more about iOS accessibility and VoiceOver.

Answer:

WINDOWS

• JAWS
• Window Eyes
• NVDA
• System Access

ANDROID

• TalkBack

CHROMEBOOK

• ChromeVox

MAC

• VoiceOver

IOS

• VoiceOver

Answer:

Please follow the steps below to change your download destination in the app:

1. Open the Learning Ally Audiobooks application.
2. Select the Profile Icon in the top right corner.
3. Select Settings and scroll down to Advanced.
4. Under Select Storage Directory and select Browse.
5. Navigate to the download destination of your choice
6. Select Save Settings
7. Downloads will now save to the external drive
8. The next time you access the app, follow the steps above and the previously downloaded books will appear in the library.

Answer:

Please follow the steps below to download our audiobooks to your authorized DAISY

1. Make sure your device is authorized to play Learning Ally audiobooks. If it is not authorized, visit Authorize a DAISY Player.
2. Make sure to add books to your bookshelf at www.LearningAlly.org
3. Go to My Bookshelf
4. Click Continue under I’m ready to listen to my audiobooks
5. Click Choose a Device under How to listen
6. Select Advanced Users Download .Zip
7. Click Continue
8. Click Done
9. Now, next to each title there will be a Download .zip link
10. Click on that link to download the zip file of the book, which you can then copy these files into a folder on the device (SD card, flash drive, etc.) of your choice.

Answer:

Learning Ally is compatible with the following DAISY devices/software:

APH BookPort DT

APH BookPort Plus

APH Book Wizard Reader

APH Braille+

Freedom Scientific FSReader PC/PAC Mate

gh gh Player 2.2

HIMS BlazeET

HIMS BlazeEZ

HIMS BookSense-BookSense XT

HIMS BookSense DS

HIMS NoteTaker

Humanware BrailleNote

Humanware BrailleNote Apex

Humanware ClassMate Reader

Humanware Maestro

HumanWare Stratus12 M

Humanware Stream or Trek

Humanware VictorReader Soft

Intel Intel Reader

Levelstar Icon

NLS Advanced Player

NLS Simple Player

Plextor Plextalk Pocket PTP1 – Linio Pocket

Plextor PTN2