How can we help you today?

Answer:

To retrieve your account username:

• Visit Forgot Username
• Provide your email associated with the account
• An email will be sent to you with your username

To reset your account password:

• Visit Forgot Password
• Provide your username
• Provide the email associated with the account
• An email will be sent to you with a link to reset your password

If you are still unable to retrieve this information please call Customer Care at 1-800-221-4792 to have your password reset.

See more in our tech support section.

Answer:

In order to renew membership please follow the steps below or call Customer Care at 1.800.221.4792 to provide payment over the phone.

1. Log in to www.learningally.org with your username & password. If you are a parent, renewing for a child, you must login with your Parent Account username and password.

2. Once logged in, click your name in the top right corner

3. Click My Account

4. On the Account Summary page, click Renewal and Billing

5. Under Membership Type & Renewal > Billing Preference> click Manual > click Save

6. If needed, under Available Payment Methods click Add New Payment Method

7. Click Renew Membership- This will bring you through the registration renewal page to process payment

When processing a payment, it is recommended to use Google Chrome or Mozilla Firefox as your browser.

Please check our membership section for more information.

Answer: Currently, Learning Ally members can access their audiobooks by downloading our free application for PC/Mac/Chromebooks, Apple mobile devices and Android mobile devices.

Users can also listen to audiobooks on our webapp.

Learning Ally audiobooks can also be played on a variety of authorized DAISY Devices – a type of player designed especially for audiobooks, including those manufactured by Humanware and PLEXTALK.

Answer:

Put your child on a path to success for only $135 a year. Gain the knowledge, tools, and resources that can help you and your child begin to learn and thrive.

The benefits of Learning Ally membership include:

• Access to Parent Support Services: webinars, resources & more!
• Household membership which allows for up to 4 children profiles!
• Access to a library of thousands of educational audiobooks
• FREE reading app for PC, Mac, and Chromebook computers
• FREE reading app for Apple/Android devices

Answer:

Learning Ally serves students and adults with an eligible print disability. The use of our audiobooks is restricted to those who have a demonstrated reading deficit, visual impairment, or physical disability that makes it difficult to read using traditional print. For legal reasons, we require documentation from a qualified professional for each member. Click here to learn more about print disabilities. 

There are 3 types of documentation that will qualify you or your child for a College Success membership.

1. Professional evaluation report, IEP, Section 504 Plan, or documentation from your specialist/doctor regarding your diagnosis of Blindness or Visual impairment:

We do not require that you send the full evaluation/assessment with detailed pesonal information. We will only need you to provide the following information:

• Evaluator’s contact information
• Diagnosing evaluator’s signature; and
• A page that summarizes/defines the disability tpe

2. A completed copy of the qualification of eligibility: 

You may take this to a qualified professional of your choice for signature, or forward to them by email.

3. Confirmation of membership with Bookshare or your state’s NLS Library:

If you have already provided your verification of eligibility to Bookshare or your state’s NLS Library, we can ask that organization to verify membership for you. You can provide us with your membership information during the online registration process, and we’ll do the rest!

In order to submit this information please use one of the options below:

Provide proof of eligibility online via your account.

1. Log in to www.LearningAlly.org

2. In the banner requesting eligibility information select Learn More

3. If you don’t see the banner select option 2 or 3

4. Select your option for providing eligibility:

   1. Provide contact information for your specialist: When you submit this information we will reach out to them via email to confirm.

   2. Upload your documentation: browse and upload your document directly to your account and we will verify the information within 24-48 hours.

   3. Use your Bookshare Membership: once you select this option we will reach out to Bookshare to verify your account with them. This process can take 5-7 days for confirmation.

   4. Get Help: you can call us for more information, use our qualification of eligibility or submit documentation at a later time. As long as the information is received within 14 days your membership will continue.

Send your proof of eligibility directly to our Registrar by e-mail, CustomerCare@LearningAlly.org

Mail a copy to:

Learning Ally
Attn: Customer Care
20 Roszel Road
Princeton, NJ 08540

If you have any additional questions please contact Customer Care online or by phone at 800.221.4792